Refund policy

Withdrawal from Agreement/Sales Agreement
1. If the Service Provider is not informed that the User uses the Services as an entrepreneur not covered with consumer protection or if the nature of the Services does not point to the fact that they are dedicated for entrepreneurs not covered with consumer protection, the Service Provider shall assume that the User uses the Services as the Consumer. The moment of the conclusion, change or termination of an agreement with the Consumer shall be established pursuant to mandatory rules of law, and in the absence of such rules – by provisions of the Terms of Service. The provisions hereof shall apply to the Clients that purchase the Products in the Online Store.
2. The Consumer who has concluded the distance Agreement/Sales Agreement has the right to withdraw from the Agreement/Sales Agreement without stating a reason and incurring any costs, except for additional delivery costs, direct costs of returning the Goods and costs of the Services/Additional Services provided at the request of the Consumer before the lapse of a time limit for withdrawal.
3. The right to withdraw from the Agreement/Sales Agreement may be exercised by submitting a relevant withdrawal statement, including also in line with a withdrawal form template attached as Appendix 1 hereto, to the Seller’s address indicated in the form. The statement may be sent by standard post or by electronic means to the Seller’s e-mail address: online.store@gatee.eu. In their withdrawal statement, the Consumer should indicate a bank account number where payments shall be reimbursed, unless the payments are supposed to be reimbursed with the use of the same payment method as used by the Consumer (e.g. to a bank account number from which the payment has been made).
4. The Consumer may withdraw from the Agreement/Sales Agreement within 14 days.
5. In the case of the Sales Agreement for the Goods, a time limit for withdrawal shall be counted from the date of releasing the Goods, and in the case of the Agreement and the Additional Service Agreement – from an agreement date. For a time limit to be observed, it is sufficient to send a withdrawal statement prior to its expiry.
6. The Consumer is obliged to promptly return the Goods that represent a movable item, within 14 days from the date when the Consumer has withdrawn from the Sales Agreement at the latest. For a time limit to be observed, it is sufficient to send back the Goods prior to its expiry. The Consumer shall bear direct costs of returning the Goods to the Seller’s address. The Consumer shall be liable for a decrease in the Goods’ value that is the result of using them in a manner exceeding the one necessary to determine the Goods’ nature, features and operation. The Goods should be returned in a complete and undamaged condition. In the case of withdrawing from a sales agreement for digital content, the Consumer is obliged to connect a digital content medium to the GATE CONTROL STATION APPLICATION in order to uninstall it and subsequently wait until software is automatically updated. The Consumer should notify the Seller about the completion of a digital content uninstallation process. Following the verification of the information by the Seller, payments shall be reimbursed to the Consumer.
7. The Seller may refrain from reimbursing any payments received from the Consumer until it receives from the Consumer either the Goods or a proof of their returning/uninstallation, whichever comes first.
8. The right to withdraw from an agreement shall not be available to the Consumer in particular in the case of the Service Agreements/Additional Service Agreements if the Service Provider has fully performed the Service/Additional Service with explicit consent of the Consumer who has been informed prior to the commencement of the provision of the Service that once the Service Provider completes the Service, the Consumer shall forfeit the withdrawal right.

AGREEMENT WITHDRAWAL FORM TEMPLATE

(the form to be filled in and sent only when intending to withdraw from an agreement)

GATE ENTERPRISE Sp. z o.o. Sp. k. with registered office in Krakow, ul. Torowa 3H, 30-435 Krakow, Poland, entered into the Register of Entrepreneurs of the National Court Register under entry No. KRS 0000774854, registered under Tax Id. No. (NIP) 679-309-53-16 and Industry Id. No. (REGON) 122953493,
e-mail: online.store@gatee.eu

I/we(*) hereby inform(*) you about my/our withdrawal from the Service Agreement/Sales Agreement for the Goods/Additional Service Agreement.

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Specification of the Service/Goods/Additional Service

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Agreement/delivery date

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Name and surname of the Consumer(s)

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Address of the Consumer(s)

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E-mail address of the Consumer(s) (if any)

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The Consumer’s bank account number for payment reimbursement

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Signature of the Consumer(s)
(only if the withdrawal statement is in the paper form)

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Date
(*) delete as appropriate